Office operational standards

Standard operating procedures for client relations and scheduling.

Client inquiries

Cast scheduling

Invoice status

Maintain prompt response times using standard communication templates for all incoming requests.

Verify event details and venue addresses 48 hours prior to cast dispatch and shift start.

Process performer shift confirmations and mileage claims in the central portal daily.

Administrative checklist

Morning roster check

Midday communications

Evening logs

Review daily staff assignments and confirm all venue dispatch sheets are updated.

Process client inquiries and update the scheduling ledger with confirmed bookings.

Submit shift confirmations, mileage claims, and daily reconciliation reports to the central portal.